You submit your personal data directly through registering to our website, setting up a user account, contacting us through our contact forms, signing up to our bulletin, booking training, career applications, submitting queries as well as personal information you provide via telephone, email, letters and other correspondence an in person.
We process this data to assist with customer and technical support, to verify your credentials and access levels and to help our business understand the way our users interact with our service.
We also may collect data from the following third-party data sources (provided such collection and use is in accordance with data protection laws):
- Any publicly available social media sources that may help us understand our audience and what
products you might be interested in (e.g., Facebook, Twitter, etc).
- Our third-party service providers (e.g., our Marketing Company – Bee Digital).
- Other subscribers to our services (i.e., through our ‘invite a colleague’ referral function or other
individuals at your school).
- Third party list providers, such as organisations hosting training sessions on our behalf.
What type of information is collected about you?
The types of this direct information we collect about you may include;
- Your name and job title.
- Your user name.
- Your email addresses.
- Your postal address.
- Telephone or mobile numbers.
- Your marketing preferences.
- Your user generated content.
- Your billing details.
- Your school(s) / academies / trust at which you are registered as a user.
- Your career experience (CV/Resume)
- Other information we receive from your organisation.
- We may also process your training records.
In addition, Safeguarding Network may receive and process technical data about you through:
- The information we get from your day to day use of the site (for example frequency of visits, how long you spend on each page and the content you view, interact with, download and upload).
- Your IP address (which is a number that can uniquely identify a specific computer or other network device on the internet) and other unique online identifiers such as Google Advertising IDs.
- Your browser type.
- Your device’s operating requirements and its settings and permissions.
- Your location.
For example:
Where you submit information by forms such as through completing audits, surveys or using our contact form, this information is stored on our servers.
If you contribute to our forums, then we will keep a record of your contributions and information about when you made your contribution and details such as the IP address you were using at the time.
We do not collect any information that is classed as sensitive by the Information Commissioner (a list of which can be found at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/).
Where you complete any online learning, data is stored in our Learning Management System (LMS). Data within the LMS is used to confirm course completion and allow us to understand if there are certain areas which are causing problems for users. This information is stored on our servers
How is your information used?
We may use your information to:
- Provide you with learning materials and associated resources.
- Process any purchases that you have made.
- Meet our obligations as a result of contracts entered into between you or your organisation and us.
- Seek your views and comments on our services.
- Make you aware of changes to our services.
- Send information to you that you have requested and identified may be of interest to you – this may include updates and advertising of our services.
- To allow Safeguarding Network to undertake analysis of who is using our services.
- To reduce the potential for spam on our network.
- For business intelligence – to better understand our members and their locations so that we can personalise content, use analytical tools, improve online navigation and for product and service improvement.
- To ensure the technical security and business continuity of our site.
- Fulfil our legal rights and complying with our legal obligations.
- To ensure we are charging you correctly for services you are receiving.
By using Safeguarding Network to meet your learning needs you are acknowledging that your data will be processed as set out above in order to provide you with the services you have signed up to. You do however retain the right to control how Safeguarding Network use your information in relation to contacting you as set out below.
How long do we keep your information for?
Safeguarding Network will store your personal information for a period of up to three years after the date that your account is last updated or accessed (whichever is later). This length of time has been chosen as any learning that you have completed through our services will then require updating. Where possible we will contact you prior to deleting your account and associated information providing you with the choice about whether you wish Safeguarding Network to keep your account active.
You retain the right to request that Safeguarding Network delete your account at any time. When your account is deleted, this will remove all your personal information from our network, including any records of learning accessed / completed. You can delete your account by using the link in the “Profile” section of the site, or by contacting Safeguarding Network through the contact form on our website (https://safeguarding.network/content/contact) or by writing to us at Safeguarding Network, Chimmels, Dartington Hall, Totnes, Devon, TQ9 6EQ.