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WEBSITE TERMS AND CONDITIONS

SAFEGUARDING NETWORK LIMITED

Memberships, Training and Services

Version 1.0 | Last updated: 28th August 2026

  1. About us and these terms

    1. These terms and conditions (Terms) apply to the supply by us of memberships, safeguarding resources, supervision services, training courses and conferences, e-learning courses, commissioned work and publications (together, the Services).
    2. We are Safeguarding Network Limited, a company registered in England and Wales under company number 10661282, with registered office at Chimmels, Dartington Hall, Totnes, Devon, England, TQ9 6EQ (we, us or our). Our VAT registration number is GB364539964. You can contact us at contact@safeguarding.network or on 01803 862 336.
    3. Please read these Terms carefully before you place an Order. By placing an Order you confirm that you accept these Terms.
    4. These Terms apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, including any terms set out in a purchase order, supplier portal or onboarding document.
    5. These Terms must be read together with our Cancellation and Refund Policy, our Copyright Policy, our Privacy Policy, our Cookies Policy and our Website Terms of Use, each available on the Website. Our Cancellation and Refund Policy and our Copyright Policy form part of these Terms.
    6. We may amend these Terms from time to time. The Terms which apply to your Order are those in force on the date of your Order. Where we amend the Terms which will apply on renewal of a Subscription or a supervision contract, we will give you at least 30 days' written notice before the amended Terms take effect.

  2. Definitions and interpretation

    1. In these Terms:
      1. Business Customer means a customer which enters into a Contract wholly or mainly for the purposes of its trade, business, craft or profession, including a school, academy, academy trust, college, local authority or other organisation;
      2. Cancellation and Refund Policy means our policy of that name, as amended from time to time;
      3. Charges means the fees payable for the Services, as set out in the Order or in our published price list;
      4. Consumer means an individual who enters into a Contract wholly or mainly outside their trade, business, craft or profession;
      5. Contract means the contract between you and us for the supply of Services, incorporating these Terms;
      6. Copyright Policy means our copyright policy published on the Website, as amended from time to time;
      7. Member means an organisation or individual holding a current Subscription;
      8. Order means your order for Services, whether placed through the Website, by email or otherwise;
      9. Subscription means a membership entitling the Member to access the membership resources for the Subscription Period;
      10. Subscription Period means the period referred to in clause 5.1 and each successive renewal period; and
      11. Website means https://safeguarding.network/.
    2. In these Terms: words in the singular include the plural and vice versa; a reference to writing includes email; headings do not affect interpretation; and the words include, includes and including are not words of limitation.

  3. Consumers and Business Customers

    1. Some of these Terms apply only to Consumers, and some only to Business Customers. Where a clause is expressed to apply only to one category of customer, it does not apply to the other.
    2. If you are a Consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If anything in these Terms is inconsistent with those rights, your statutory rights prevail.
    3. The following clauses apply only to Business Customers: clauses 11.4, 12.2, 12.5, 16.2, 17 and 18.4.
    4. If you place an Order on behalf of an organisation, you confirm that you have authority to enter into the Contract on that organisation's behalf, and that organisation is the customer under the Contract.
    5. Where you place an Order on behalf of an organisation in accordance with clause 3.4, you do not incur any personal liability for the Charges or for the performance of the Contract. We will look only to the organisation for payment.

  4. Orders and how the Contract is formed

    1. Your Order is an offer to buy the Services. It is not accepted until we confirm it.
    2. The Contract comes into existence when we send you an order confirmation or booking confirmation or, in the case of a Subscription, when we confirm your Order and grant access to the membership resources.
    3. If we are unable to accept your Order we will tell you and will not charge you.
    4. If we have made an obvious and unmistakable error in the price or description of the Services, and that error could reasonably have been recognised by you as an error, we may end the Contract, refund any sums paid and have no further liability to you.
    5. If your organisation requires a purchase order number, you must provide it at the time of your Order. If you do not tell us that a purchase order number is required, we will assume that one is not required. The absence of a purchase order number does not affect the validity of the Contract or your obligation to pay the Charges.

  5. Memberships and Subscriptions

    1. Unless we agree otherwise, a Subscription runs for either 4 months (a termly Subscription) or 12 months (an annual Subscription), as set out in your Order, beginning on the date of the invoice and renews automatically at the end of each Subscription Period, unless it is cancelled in accordance with the Cancellation and Refund Policy.
    2. We will notify you before each renewal and will issue a renewal invoice.
    3. If you sign up to a fixed price or price freeze contract, you commit to the Subscription for the whole of the fixed term and to paying the Charges for that term, whether payment is made in one sum or by instalments. Such a contract may not be cancelled during the fixed term, except in accordance with the Cancellation and Refund Policy or your statutory rights as a Consumer.
    4. The membership resources are for the sole use of the Member. They must not be resold, distributed or otherwise made available outside the subscribing organisation, including to other schools within a multi-academy trust or other group, unless we agree in writing.
    5. You may delete your account at any time. Deleting your account does not cancel a Subscription and does not cancel any outstanding invoice, which remains payable.
    6. Where further services are purchased from within your account, we will invoice them in arrears on our next invoicing cycle.

  6. Supervision services

    1. A supervision contract runs for 12 months. Unless you give us at least 6 weeks' written notice before the renewal date, the contract renews automatically for a further 12 months.
    2. If you are entering into a new supervision contract, you may cancel it within 14 days of entering into it. This clause does not apply to renewals. Unless you ask us to do so, we will not begin to make arrangements with supervisees until that 14 day period has expired. If, at your request, we begin to make arrangements during that period and you then cancel, we may charge you for the time we have reasonably spent at our then current hourly rate.
    3. Supervision is based on an agreement between the supervisor and the supervisee. Discussions within supervision are confidential, unless there is a lawful reason for that confidentiality to be set aside, including where a safeguarding matter requires the immediate involvement of another agency.
    4. Supervision notes will not be released to any person other than the supervisee, unless we are required to release them by law or by a court, or in accordance with clause 6.3.
    5. We will use reasonable endeavours to arrange supervision sessions within the agreed timeframes. Where a mutually convenient date cannot be found within the relevant timeframe, we will look at alternative options. Where there are persistent difficulties in arranging sessions which are not attributable to us, the Charges remain payable even if a session cannot be held.
    6. If a supervision session is arranged and the supervisee does not attend, the session will be treated as having been offered and the Charge remains payable. A request to rearrange a session made less than 2 working days before it is due is at the supervisor's discretion and may incur a fee.

  7. Training courses and conferences

    1. Bookings may be made through the Website or by email to contact@safeguarding.network. On receipt of our booking confirmation you accept that the booking is confirmed and that the Charges will be paid in accordance with the invoice.
    2. A booking is for the named delegate only. You may transfer the place to another suitable individual within your organisation at any time, including on the day of the event, by notifying us by email.
    3. We may use third party trainers and associates to deliver some of our courses, conferences and commissioned work. We remain responsible to you for the performance of the Services.
    4. If additional attendees join a course without having been booked, we may charge for them at the full rate after the event, provided the course was not at capacity. We may ask additional attendees to leave a course which is at capacity.
    5. We may cancel or reschedule a course or conference where circumstances beyond our reasonable control require it. If we do, we will offer you an alternative date, a credit on your account or a full refund, as set out in the Cancellation and Refund Policy. Subject to clause 16, we will not be liable for any travel, accommodation or other costs you incur in connection with a cancelled or rescheduled event.
    6. If you do not attend a course and you have not transferred your place or cancelled in accordance with the Cancellation and Refund Policy, the full Charge for the course remains payable.

  8. E-learning courses

    1. E-learning courses may be purchased as part of a Subscription or as a standalone item.
    2. We grant the assigned user a personal, non-exclusive, non-transferable licence to access the course for their own use, with no right to sub-licence.
    3. Access to a course does not include access to later upgrades or updates, which constitute new versions and are available for separate purchase.
    4. E-learning is charged at the point at which access is granted, not on completion. It is the organisation's responsibility to ensure that assigned users complete the course.
    5. Where a certificate depends on passing a quiz and the user does not achieve the pass mark, the user may retake the quiz at no additional charge.
    6. Where a subscribing organisation grants a user access to an e-learning course in error, access may be revoked and no charge will be made, provided the user has not started the course. Where the user has started the course, the Charge is payable. You must tell us promptly about any such error.
    7. If you are a Consumer, you have a right to cancel within 14 days of entering into the Contract. E-learning is digital content which is not supplied on a tangible medium. If you ask us to give you access to the course during the 14 day period, and you acknowledge that you will lose your right to cancel once access begins, you will lose your right to cancel once we grant access, in accordance with regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because we grant access as soon as payment is made, we will ask you to give that consent and acknowledgement at checkout, before payment is taken.

  9. Commissioned work

    1. This clause applies where we are commissioned to provide bespoke work, such as a whole school training session or a safeguarding development review.
    2. Where you wish to amend a booking we will, wherever possible, postpone or rearrange the work to a mutually convenient time. We may charge for any costs we have already incurred.
    3. Where commissioned work is cancelled, the cancellation charges set out in the Cancellation and Refund Policy apply.
    4. A safeguarding development review is carried out and reported on by our consultant on the basis of the evidence presented to them at the time of the visit or review. Subject to clause 16, we are not liable for any outcome, or for any evidence later identified by any other person, including a regulator, which was relevant at the time of the review but was not disclosed to us.

  10. Publications, planners and diaries

    1. We take care to ensure that the information in our planners and diaries is accurate at the time of printing. Dates, holidays, school terms, events and contact details may change after publication. Subject to clause 16, we are not liable for any inconvenience, loss or damage arising from such changes, and you should verify important information independently.
    2. Unless we agree otherwise, we dispatch planners and diaries using Royal Mail Tracked 48 or Royal Mail Signed For 48, depending on the postage option you select at checkout. Estimated delivery is 2 to 3 working days after dispatch. Delivery estimates are not guaranteed.
    3. Goods are at your risk from the time of delivery. Title to the goods passes to you when we receive payment in full.
    4. If your order has not arrived, please tell us as soon as possible and in any event within 10 days of the date of dispatch for United Kingdom deliveries, or 15 days for overseas deliveries, so that we can investigate with Royal Mail. If you are a Consumer, this time limit does not affect your statutory rights, and we will not refuse you a remedy solely because you notified us after that period.
    5. You are responsible for ensuring that the delivery address you give us at checkout is correct and complete. Where an order is returned to us because of a failed delivery attempt, non-collection or an incorrect address you have given us, we may charge the additional postage cost of redelivery.
    6. Returns and refunds of publications are dealt with in the Cancellation and Refund Policy.

  11. Charges, invoicing and payment

    1. The Charges are those set out in your Order or, where no Charge is stated, those in our published price list at the date of the Order. Unless stated otherwise, the Charges are exclusive of VAT, which will be added at the applicable rate where VAT is chargeable.
    2. Unless we agree otherwise in writing, invoices are payable in full and in cleared funds within 30 days of the date of the invoice.
    3. We accept payment by BACS, which is our preferred method, by card, by cheque made payable to Safeguarding Network Ltd, and by Direct Debit collected through GoCardless.
    4. For Business Customers, time for payment is of the essence, and you must pay all sums due in full without any set-off, counterclaim, deduction or withholding, except as required by law.
    5. If you pay the same invoice more than once, we will refund the overpayment. Where the duplicate payment arose from your error, we will deduct from the refund the transaction or processing fees charged to us by our payment provider in respect of the duplicate payment which we are unable to recover from that provider. We will tell you the amount of any deduction before we make the refund. This clause does not apply where the duplicate payment arose from our error, and it does not apply to any refund due to you under the Cancellation and Refund Policy or under your statutory rights as a Consumer.
    6. Where you use a coupon or discount code, you agree to be bound by the terms which apply to that coupon. Codes must be entered at checkout and cannot be applied retrospectively. We may cancel or amend a coupon at any time before it is used.

  12. Late payment, interest and suspension

    1. This clause applies if we do not receive payment in full by the due date set out in clause 11.2.
    2. If you are a Business Customer, we may charge interest on the overdue sum at the rate of 8% per year above the Bank of England base rate from time to time, accruing daily from the due date until actual payment, both before and after judgment, together with the fixed sum compensation to which we are entitled under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998 and, where our reasonable costs of recovering the debt exceed that fixed sum, the balance of those reasonable costs. Those recovery costs may include the fees of a debt recovery agency and our legal costs.
    3. If you are a Consumer, we may charge interest on the overdue sum at the rate of 4% per year above the Bank of England base rate from time to time, accruing daily from the due date until actual payment. No administration charge or debt recovery cost is payable by a Consumer.
    4. Where an invoice is more than 14 days overdue, we may suspend your access to the membership resources, to e-learning courses and to your account until the invoice is paid in full. We will notify you in writing at the same time as we suspend access.
    5. Where you are a Business Customer and an invoice is more than 14 days overdue, we may also withhold certificates and decline to accept further Orders from you until all overdue invoices are paid in full.
    6. Suspension under clause 12.4 does not relieve you of your obligation to pay the Charges. We will restore access promptly once the overdue amount is paid in full.

  13. Cancellation, refunds and credits

    1. Cancellation, refunds and credits are governed by our Cancellation and Refund Policy, which forms part of these Terms.
    2. If you are a Consumer, your statutory cancellation rights are set out in the Cancellation and Refund Policy and are not affected by these Terms. See also clause 3.2.

  14. The nature of our Services

    1. We provide safeguarding information, resources, training and advice. The content published on the Website and in our membership resources is general information. It is not tailored to your particular circumstances and must not be relied on as if it were.
    2. Where we give advice through supervision, consultancy, a safeguarding development review or other commissioned work, that advice is our professional opinion based on the information made available to us at the time. It is advice, and not an instruction.
    3. You remain responsible at all times for:
      1. deciding whether or not to act on our advice;
      2. discharging your own statutory, regulatory and professional safeguarding duties, including those arising under Keeping Children Safe in Education, the Children Act 1989 and the Children Act 2004; and
      3. any decision you take, or do not take, in relation to a child or an individual at risk.
    4. Nothing in the Contract transfers any of your safeguarding responsibilities to us. We do not assume, and we do not owe, any duty owed by you to any child, pupil, parent, employee or other third party.
    5. Our Services are not legal advice and must not be relied on as legal advice.
    6. We have a professional duty to help ensure that children and adults at risk remain safe. Where we do not consider that appropriate steps have been taken in relation to a safeguarding matter, we may contact the relevant agencies directly, notwithstanding any obligation of confidentiality owed to you. We will tell you if we do so, unless telling you would place a child or an adult at risk of harm or would prejudice an investigation by another agency.

  15. Intellectual property and permitted use

    1. We, or our licensors, own all intellectual property rights in the Services, the Website and all content made available through them.
    2. We grant you a non-exclusive, non-transferable, revocable licence to access and use the content within the subscribing organisation, for that organisation's own internal safeguarding purposes, for the duration of the Subscription.
    3. You must not reproduce, transmit, adapt, distribute, sell, modify, publish, create derivative works from, incorporate into another website, frame or link to the content in a way which suggests association, except as expressly permitted by these Terms, by our Copyright Policy or by law.
    4. Where a Subscription is held by an individual, the rights granted are personal to that individual and end when the Subscription ends. Where a Subscription is held by an organisation, an individual's right to use the content ends when they leave that organisation.
    5. We may review, audit and suspend accounts where we reasonably believe that these Terms or our Copyright Policy are being breached, and may take action to protect our intellectual property rights.

  16. Our liability to you

    1. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation;
      3. any liability under section 2(3) of the Consumer Protection Act 1987; or
      4. any other liability which cannot be limited or excluded by law, including, where you are a Consumer, our liability under section 49 of the Consumer Rights Act 2015 (services to be performed with reasonable care and skill).
    2. If you are a Business Customer, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, business interruption, loss of anticipated saving, loss of goodwill or reputation, or for any indirect or consequential loss, or for any loss arising from your reliance on general information published on the Website.
    3. Subject to clause 16.1, our total liability to you arising out of or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total Charges paid by you under that Contract in the 12 months immediately preceding the date of the act or omission giving rise to the claim.
    4. If you are a Consumer, the limit in clause 16.3 will never operate so as to prevent you from recovering the price you have paid for the Services, and clause 16.3 does not apply to our liability under section 49 of the Consumer Rights Act 2015.
    5. If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Contract or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any loss you suffer in connection with the use of the Services for the purposes of a business.
    6. This clause 16 survives termination of the Contract.

  17. Time limit for bringing a claim (Business Customers only)

    1. If you are a Business Customer, you must notify us in writing of any claim under or in connection with the Contract within 12 months of the date on which you became aware, or ought reasonably to have become aware, of the circumstances giving rise to the claim, and you must issue proceedings within 12 months of that notification.
    2. Clause 17.1 does not apply to a Consumer, and does not apply to any liability described in clause 16.1. Nothing in this clause extends any period of limitation which would otherwise apply.

  18. Complaints and dispute resolution

    1. If you are unhappy with any aspect of the Services, please tell us by writing to contact@safeguarding.network, setting out the nature of your complaint. We will acknowledge your complaint within 5 business days and give you a substantive response within 20 business days.
    2. If your complaint is not resolved, it will be escalated to a director who has had no previous involvement in the matter. That director will review the complaint independently and respond to you within a further 20 business days.
    3. If the dispute remains unresolved after the process in clauses 18.1 and 18.2, the parties will consider in good faith whether the dispute can be resolved by mediation.
    4. If you are a Business Customer, you may not commence court proceedings in relation to a dispute until you have complied with clauses 18.1 and 18.2, except where you seek injunctive relief, where we seek to recover Charges which are not disputed, or where a limitation period is about to expire.
    5. If you are a Consumer, nothing in this clause prevents or delays you from bringing court proceedings at any time, and nothing in this clause affects your statutory rights. We would, however, ask you to raise a complaint with us first so that we have the opportunity to put matters right.
    6. If you are a Consumer and we cannot resolve your complaint through the process in this clause, alternative dispute resolution (ADR) may be available to you through a certified ADR provider. We will tell you at that point which certified ADR provider we consider competent to deal with your complaint, and whether we agree to submit the dispute to that provider. We are not currently obliged to use an ADR provider.

  19. Confidentiality and data protection

    1. Each party will keep confidential the other party's confidential information and will use it only for the purposes of the Contract. This obligation does not apply to information which is public through no breach of the Contract, or which must be disclosed by law, by a regulator or in accordance with clause 6.3.
    2. We process personal data in accordance with our Privacy Policy. Where, in providing supervision or commissioned work, we process personal data on your behalf and on your instructions, we act as your processor and the parties will enter into a written data processing agreement which meets the requirements of Article 28 of the UK GDPR.

  20. Events outside our control

    1. We are not liable for any failure to perform, or delay in performing, our obligations under the Contract where that failure or delay results from an event outside our reasonable control, including civil commotion, terrorist attack, war or threat of war, fire, flood, explosion, governmental restriction, epidemic or pandemic, or failure of public telecommunications networks.
    2. If such an event occurs we will contact you as soon as reasonably possible, and we will agree a revised date for delivery of the Services or, where the delay is substantial, either party may end the Contract and we will refund any Charges paid for Services not provided.

  21. Suspension and termination

    1. We may end the Contract with immediate effect by written notice where you commit a material breach which you fail to remedy within 14 days of being asked to do so, where you become insolvent or a step is taken towards your insolvency, or where an invoice remains unpaid more than 60 days after its due date.
    2. On termination your right to access the Services ends immediately. Termination does not affect any right or remedy which has accrued before termination, and does not affect any Charges which are already due.
    3. Clauses 3.5, 11.5, 14, 15, 16, 17, 19 and 23 survive termination of the Contract.

  22. General

    1. You may not assign, transfer or subcontract any of your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another organisation, including on a sale of our business, provided that this does not adversely affect your rights under the Contract.
    2. The Contract does not give rise to any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
    3. A failure or delay by either party to exercise a right or remedy is not a waiver of that or any other right or remedy.
    4. If any provision of these Terms is found to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force.
    5. These Terms, together with the documents referred to in them, constitute the entire agreement between the parties in relation to their subject matter. Nothing in this clause limits any liability for fraudulent misrepresentation.
    6. Notices under the Contract must be given in writing, by email to the address most recently notified by the recipient, or by post to its registered office or principal place of business.
    7. Nothing in the Contract creates a partnership, joint venture or relationship of employment or agency between the parties.

  23. Governing law and jurisdiction

    1. The Contract, and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with it, its subject matter or its formation, is governed by and construed in accordance with the law of England and Wales.
    2. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.
    3. If you are a Consumer who lives in Scotland or in Northern Ireland, you may also bring proceedings in the courts of the country in which you live, and you have the benefit of any mandatory provisions of the law of that country.