Terms & Conditions

These terms and conditions should be read in conjunction with our privacy policy.  Acceptance of services provided by Safeguarding Network amounts to acceptance of these terms and conditions.

Should you have any questions please do not hesitate to contact us.

Last updated: 1st May 2024

1. By placing an order, you are confirming that you have the authority to spend money on behalf of your organisation and invoices will be issued using the information that you have supplied during the order process.  If your organisation requires a Purchase Order raising this should be added at point of order or forwarded as soon as possible to accounts@safeguarding.network. 
2. Your organisation’s subscription will continue to renew automatically on the anniversary date of your subscription which is normally the date of the invoice. 
3. To cancel your subscription contact us by emailing accounts@safeguarding.network.  We will send you a cancellation form to complete and return to us – your cancellation request cannot be processed until this form is returned.  Where a cancellation is requested mid-subscription, your subscription will run until the next renewal (i.e. if your renewal date is the 28 June and you cancel on the 1 June, your current subscription will run until the 28 June). If you wish to cancel your subscription after receiving an invoice for renewal, you have 28 calendar days from the date of the invoice in which to cancel your subscription. After this you will be required to settle the invoice and your subscription will run to the next renewal date.  Accounts will only be cancelled when any outstanding invoices relating to services received are settled in full.
4. ‘Price freeze’ contracts are a commitment to full contract value with payments spread annually across the contract period. These contracts cannot be cancelled until the term before the price freeze expires in writing by emailing accounts@safeguarding.network.  
5. The resources available through an organisation’s or individual’s subscription to Safeguarding Network are for the sole use of that individual or that organisation. 
6. Resources must not be resold or distributed without consent – this includes distribution within multi-academy trusts and wider organisational structures unless through prior written agreement from Safeguarding Network. 
7. Safeguarding Network reserves the right to take action to protect our intellectual property as required, which may include reviewing and suspending accounts where we have reason to believe that these terms and conditions are being broken. 
8. Within user accounts there is the facility for further services to be purchased. These will be invoiced in arrears on our next invoicing cycle. 

1. Where a contract is entered into for supervision services, this will run until the end of the academic year (i.e. 31st August). The contract will automatically renew for the next academic year unless we hear to the contrary before the Easter break. We will send a reminder notifying you of the automatic renewal.
2. Supervision is based around an agreement between the supervisor and supervisee, and discussions within supervision are confidential unless there is a valid legal reason for that confidentiality to be breached (e.g. safeguarding matters requiring immediate involvement of other agencies).
3. Supervision notes will not be released to any other person than the supervisee (unless required to by law enforcement or other legal route).
4. We will make every effort to provide the supervision service as agreed, however Safeguarding Network will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control (often known as a Force Majeure Event).  Such events can include but are not limited to civil commotion, terrorist attacks, war or threat of war, fire, flood, explosion, governmental restrictions, pandemics or epidemics.
5. Every effort will be made to arrange supervision sessions within the agreed timeframes (e.g. termly / half-termly).  Where a mutually agreeable date cannot be identified within the specified timeframe then attempts will be made to look at alternative options.  However where there are persistent difficulties in arranging sessions the relevant charges will still apply even if a session cannot be facilitated.

1. If you no longer want to attend an event that you have purchased a place on, or circumstances mean you cannot attend, you must let us know by emailing contact@safeguarding.network.
2. You may transfer your place to another suitable individual in your organisation up to and including on the day of the event - we would ask that you get in touch by emailing contact@safeguarding.network.  If this is not possible then please let us know - at our discretion we may transfer your booking to another event.
3. If you are not able to attend and cannot transfer your place to another person, cannot transfer to another course or do not contact us as above, your place will still be charged at the stated rate for the event.
4. The event booking is only for the named person that has made the booking (subject to any changes we have agreed). Any extra attendees who join the event will be charged at full rate retrospectively (subject to the course not being at full capacity) and we reserve the right to request that the additional participants leave the event if its is full.

Where Safeguarding Network has been commissioned to provide a bespoke course (for example a whole school training session) or a safeguarding development review, the following terms will apply.

1. If the commissioner wishes to amend the booking, wherever possible work will be postponed or rearranged to a mutually convenient time.
2. Occasionally there may be times where the only option available is to cancel. Should the commissioned work be cancelled then, dependent on the notice given by the customer, the following charges will apply:
   • More than 3 months notice - no charge
   • Between 1 and 3 months notice - 50% of the quoted cost
   • Between 2 weeks and 1 months notice - 75% of the quoted cost
   • Less than 2 weeks notice - 90% of the quoted cost

1. Elearning courses can be purchased as part of a subscription package, or as a standalone item.
2. When subscribing organisations assign courses to users or when individual's buy standalone access, Safeguarding Network grant the assigned user access to the course for their own use, without right to sub-licence.
3. Access to a course does not include access to subsequent upgrades and updates, which will constitute new versions of the course and will be available for separate purchase.
4. Elearning is billed at the point that access is granted not completion as you are purchasing licences for the course and it is an organisation's responsibility to ensure completion.
5. Where the issuing of a certificate is dependent on a passing a quiz and the user does not achieve the pass mark they are permitted to retake the quiz without additional charge.
6. For subscribing organisations, where users have been granted access to elearning in error, access may be revoked and you will not be charged so long as the individual has not started the course.  Where an individual has started the learning you will be charged for that user accessing the course.  Safeguarding Network should be advised promptly of any such errors.

1. All invoices are issued with payment expected by the due date (30 days after the date of the invoice).
2. Where invoices are overdue, Safeguarding Network reserves the right to charge an administrative fee on every overdue invoice of £25 plus 2% of the invoice amount, every 30 days that the invoice remains overdue.
3. Safeguarding Network accepts payments by:

• BACS - this is our preferred payment method.  Please see the bottom of your invoice for our bank details.
• Card - please visit safeguarding.network/card-payment.
• Cheques - please make cheques payable to Safeguarding Network Ltd.
• Direct Debit - please let us know if you wish to pay by Direct Debit and we will set this up for you.  Payments will appear as GOCARDLESS REF: SAFENTWK.