Terms & Conditions

These terms and conditions should be read in conjunction with our privacy policy. Acceptance of services provided by Safeguarding Network amounts to acceptance of these terms and conditions.

Should you have any questions please do not hesitate to contact us.

Last updated: 9th June 2026

1. By placing an order, you are confirming that you have the authority to spend money on behalf of your organisation and invoices will be issued using the information that you have supplied during the order process. If your organisation requires a Purchase Order raising this should be added at point of order or forwarded as soon as possible to accounts@safeguarding.network.

2. Your organisation’s subscription will continue to renew automatically on the anniversary date of your subscription which is normally the date of the invoice.

3. To cancel your subscription contact us by emailing accounts@safeguarding.network. We will send you a cancellation form to complete and return to us. Where a cancellation is requested mid-subscription, your subscription will run until the next renewal (i.e. if your renewal date is the 28 June and you cancel on the 1 June, your current subscription will run until the 28 June).

4. If you wish to cancel your subscription after receiving an invoice for renewal, you have 28 calendar days from the date of the invoice in which to cancel your subscription subject to you not having accessed your account in this time. Should you access your account, this will be deemed as accepting the renewal of services. If it has been more than 28 calendar days since the date on the invoice, you will be required to settle the invoice, and your subscription will run to the next renewal date. Accounts will only be cancelled when any outstanding invoices relating to services received are settled in full.

5. If you cancel your subscription, any invoices other than the most recent renewal invoice (as set out above) will remain due subject to the terms and conditions stated here.

6. If you sign-up to a ‘price freeze’ contract, you are agreeing to a subscription for the length of the contract and commit to paying the amount owed for the entire subscription. Payments may be taken in one lump sum or spread over the course of the subscription period. These contracts cannot be cancelled until the term before the price freeze expires, and cancellations should be in writing by emailing accounts@safeguarding.network.

7. The resources available through an organisation’s or individual’s subscription to Safeguarding Network are for the sole use of that individual or that organisation.

8. Resources must not be resold or distributed without consent – this includes distribution within multi-academy trusts and wider organisational structures unless through prior written agreement from Safeguarding Network. All content and all copyright and other intellectual property rights therein belong to Safeguarding Network or the stated content providers. Your subscription grants you permission to access the site and its content for use within the setting which has the subscription, however all other use of the site and its content including modification, publication, transmission, creation of derivative works, incorporation into another web site or reproducing the site or the content (whether by linking, framing or any other method) is not permitted without Safeguarding Network’s prior express written consent.

9. Safeguarding Network reserves the right to take action to protect our intellectual property as required, which may include reviewing and suspending accounts where we have reason to believe that these terms and conditions are being broken.

10. Within user accounts there is the facility for further services to be purchased. These will be invoiced in arrears on our next invoicing cycle.

11. Users are able to delete their account from the Safeguarding Network site at any time. The act of deleting your account does not cancel any subscriptions or any outstanding invoices, and outstanding invoices will remain due subject to the terms and conditions stated above. Should you wish to discuss any outstanding invoices or cancel your subscription this must be done by contacting us at accounts@safeguarding.network.

1. Supervision service contracts run for a 12-month period. While many align with the academic year (ending 31st August), others may follow different timelines. Unless we’re notified otherwise with a minimum of 6 weeks’ notice prior to renewal, contracts will automatically renew for a further 12 months. We’ll send a reminder ahead of the renewal date - if we don’t receive a response, we’ll take this as confirmation to proceed.

2. Cooling off period – when you enter a new supervision contract, you have 14 days from the date of entering into the supervision contract to cancel it. Unless otherwise requested, we will not start to make any arrangements with identified supervisees until this 14-day period has passed. This only applies to new contracts and not renewals. If you ask for Safeguarding Network to begin to set up supervision sessions before the 14-day period has expired, and subsequently choose to cancel the contract (within the 14 day period from the date of entering into the contract), Safeguarding Network reserves the right to charge for any time spent on setting up the supervisions at the going hourly rate.

3. Supervision is based around an agreement between the supervisor and supervisee, and discussions within supervision are confidential unless there is a valid legal reason for that confidentiality to be breached (e.g. safeguarding matters requiring immediate involvement of other agencies).

4. Supervision notes will not be released to any other person than the supervisee (unless required to by law enforcement or other legal route).

5. We will make every effort to provide the supervision service as agreed, however Safeguarding Network will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control (often known as a Force Majeure Event). Such events can include but are not limited to civil commotion, terrorist attacks, war or threat of war, fire, flood, explosion, governmental restrictions, pandemics or epidemics.

6. Every effort will be made to arrange supervision sessions within the agreed timeframes (e.g. termly / half-termly). Where a mutually agreeable date cannot be identified within the specified timeframe then attempts will be made to look at alternative options. However, where there are persistent difficulties in arranging sessions, the relevant charges will still apply even if a session cannot be facilitated.

7. Should a supervision session be arranged and the supervisee not show up on the day, the supervision will be counted as having been offered. Rearrangement of supervision sessions with less than 2 working days’ notice is at the supervisor's discretion and may incur a fee.

1. Booking and payment

(a) Bookings can be made online via our website or via email to contact@safeguarding.network.

(b) Upon receiving booking confirmation, you accept that the booking has been confirmed and that payment will be made in accordance with the details provided on the invoice.

2. Transfers and substitutions

(a) You may transfer your place to another suitable individual within your organisation at any time, including on the day of the event. Please notify us by emailing contact@safeguarding.network

(b) If you are unable to attend and cannot transfer your place, we may, at our discretion, transfer your booking to another event. Please contact us as early as possible and no less than 3 working days before the course start date.

3. Cancellations, credits and refunds

(a) All cancellations must be made in writing to contact@safeguarding.network. A credit will be placed on your account to use against future bookings to the following value:

(a)(i) Online courses

• 14 or more days before the start of the course: 100% credit
• 7-13 days before the start of the course: 75% credit
• 3-6 days before the start of the course: 50% credit
• 0-2 days before the start of the course: No credit

(a)(ii) In person events

• 6 weeks or more before the start of the course: 100% credit
• 4-5 weeks before the start of the course: 75% credit
• 2-4 weeks before the start of the course: 50% credit
• Less than 2 weeks before the start of the course: No credit

(a)(iii) For all courses

• If you are not able to attend and cannot transfer your place to another person, cannot transfer to another course or do not contact us as above, your place will still be charged at the stated rate for the course.

4. Additional attendees

(a) The event booking is only for the named delegate (subject to any changes we have agreed as above). Additional attendees who join the course will be charged at the full rate retrospectively (subject to the course not being at full capacity). We reserve the right to request that the additional participants leave the course if it is full.

5. Event changes and cancellations

(a) Safeguarding Network reserves the right to cancel or reschedule courses due to circumstances beyond our control. In such cases, you will be offered an alternative date, a credit on your account or a full refund. Safeguarding Network will not be liable for any additional costs incurred by participants.

Where Safeguarding Network has been commissioned to provide a bespoke course (for example a whole school training session) or a safeguarding development review, the following terms will apply.

1. If the commissioner wishes to amend the booking, wherever possible work will be postponed or rearranged to a mutually convenient time. Safeguarding Network reserve the right to charge for any costs incurred at this point.

2. Occasionally there may be times where the only option available is to cancel. Should the commissioned work be cancelled then, dependent on the notice given by the customer, the following charges will apply:

• More than 3 months notice - no charge
• Between 1 and 3 months notice - 50% of the quoted cost
• Between 2 weeks and 1 months notice - 75% of the quoted cost
• Less than 2 weeks notice - 90% of the quoted cost

3. Safeguarding development reviews are carried out and reported upon by the Safeguarding Network consultant based upon the evidence presented to them at the time of the visit / review. Safeguarding Network cannot be held liable for outcomes or evidence later discovered by others (such as a regulator) which is pertinent to that time, when full disclosure has not been made at the time of the consultant’s visit / review.

1. Elearning courses can be purchased as part of a subscription package, or as a standalone item.
2. When subscribing organisations assign courses to users or when individual's buy standalone access, Safeguarding Network grant the assigned user access to the course for their own use, without right to sub-licence.
3. Access to a course does not include access to subsequent upgrades and updates, which will constitute new versions of the course and will be available for separate purchase.
4. Elearning is billed at the point that access is granted not completion as you are purchasing licences for the course and it is an organisation's responsibility to ensure completion.
5. Where the issuing of a certificate is dependent on a passing a quiz and the user does not achieve the pass mark they are permitted to retake the quiz without additional charge.
6. For subscribing organisations, where users have been granted access to elearning in error, access may be revoked and you will not be charged so long as the individual has not started the course. Where an individual has started the learning you will be charged for that user accessing the course. Safeguarding Network should be advised promptly of any such errors.

Whilst every effort is made to ensure the accuracy of the information contained within our planners and diaries, occasional errors, omissions, or changes may occur. Information such as dates, holidays, school terms, events, contacts, and other listings is provided in good faith and believed to be correct at the time of printing. However, we cannot guarantee complete accuracy and accept no liability for any inconvenience, loss, or damages arising from inaccuracies or amendments after publication. Customers are advised to verify important information independently where necessary.

Delivery & Missing Parcels

Delivery Method
Unless agreed otherwise directly with you, all planners and diaries are dispatched using either Royal Mail Tracked 48 or Royal Mail Signed For 48. The dispatch option will be based on your choice of postage at the checkout and more information about both services can be found on the Royal Mail website. Tracking details will be provided where applicable.

Delivery Times
Estimated delivery times are usually within 2–3 working days after dispatch, but delays may occasionally occur during busy periods or due to circumstances outside our control.

Non-Delivery Claims
If your order has not arrived, you must notify us within 10 days of the dispatch date for UK deliveries / 15 days for overseas deliveries. This allows us to investigate with Royal Mail and resolve the issue promptly. Claims made after this period may not be eligible for replacement or refund.

Before Contacting Us
Please check:
- Your tracking information.
- With colleagues, household members or neighbours.
- Any safe places identified for delivery.
- Your local Royal Mail delivery office.

Lost Parcels
Royal Mail does not normally class parcels as lost until 10 working days after the expected delivery date (UK deliveries). Once this timeframe has passed, we will investigate and, where appropriate, arrange either a replacement item, or a refund.

Incorrect Addresses
Customers are responsible for ensuring delivery addresses are entered correctly at checkout. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Returned Orders
If an order is returned to us due to failed delivery attempts or non-collection, additional postage costs may apply for redelivery.

Returns and Refunds

Planners and diaries may be returned within 14 days of receipt. Customers are responsible for the cost of return postage. Items must be returned unused, in their original condition, and suitable for resale. We reserve the right to refuse a refund if an item is returned damaged, marked, personalised, or otherwise not in a resalable condition. Refunds will be issued to the original payment method, less payment processing fees, once the item has been received and inspected.

You should notify of us of returns for refunds by email to accounts@safeguarding.network and returns should be sent tracked delivery to: Safeguarding Network, Chimmels, Dartington Hall, Totnes, Devon, England, TQ9 6EQ.

1. All invoices are issued with payment expected by the due date (30 days after the date of the invoice).

2. If your organisation uses a Purchase Order (PO) system, a valid PO must be provided at the time of purchase. In the absence of a PO, Safeguarding Network will assume that one is not required. If an invoice is returned due to a missing PO, Safeguarding Network reserves the right to suspend access to services until the appropriate PO is received.

3. Where invoices are overdue, Safeguarding Network reserves the right to charge an administrative fee on every overdue invoice of £25 plus 2% of the invoice amount, every 30 days that the invoice remains overdue.

4. Safeguarding Network accepts payments by:

• BACS - this is our preferred payment method. Please see the bottom of your invoice for our bank details.
• Card - please visit safeguarding.network/card-payment.
• Cheques - please make cheques payable to Safeguarding Network Ltd.
• Direct Debit - please let us know if you wish to pay by Direct Debit and we will set this up for you. Payments will appear as GOCARDLESS REF: SAFENTWK.

5. Where coupon codes as a means to obtain a discount on your purchase from Safeguarding Network, you agree to be bound by the terms associated with that coupon. Codes must be entered at checkout and cannot be applied retrospectively. We reserve the right to cancel or amend coupons at any time. Any coupon specific terms and conditions will be reflected below:

Current coupons:
PAYSEPT2026 – This coupon is valid for new customers only. By taking out membership under this promotional offer, you agree that an invoice will be issued at the time of sign-up, however payment will not be due until September 2026. Membership benefits and access will commence from the date of registration unless otherwise stated. By accepting this offer, you acknowledge responsibility for full payment of the invoiced amount by the stated due date. We reserve the right to withdraw membership benefits, suspend access, or recover outstanding balances where payment is not received by the agreed deadline. This offer is non-transferable and may be withdrawn or amended at any time without notice.

We do our best at Safeguarding Network to make sure the information we provide is accurate and up to date. However, we can’t guarantee that everything will always be correct, complete, or available without interruption. As far as the law allows, we are not legally responsible for any errors, omissions, or problems with access to our content. We also don’t offer any promises or guarantee beyond what the law requires and will not be responsible for any loss or damage caused by such errors or omissions. This doesn’t affect any legal rights you may have in cases of fraud, personal injury, or death.